Per-Diem Safety Telecom Spec I

About the role

The Public Safety and Telecommunication Departments support the routine and emergency activities for the health system’s four acute care hospitals and rehabilitation hospitals. The departments operate on a 24-hour, 7-day a week schedule and are the first point of contact for external and internal inbound callers. The teams work in a fast-paced, multi-line environment encountering situations ranging from simple to complex and must be able to make immediate, independent decisions and take decisive action to preserve life and property.

The Telecommunicator-Specialist is the first point of contact for external inbound calls and internal requests for safety and security resources. The Specialist receives and processes all requests and transactions in a professional, expedient, efficient, customer-focused, and confidential manner using the provided policy, procedures, systems, and technology.

• Answers a high volume of emergent and non-emergency telephone calls
• Dispatches public safety resources to reported incidents
• Provides relevant information to callers and routes calls to the appropriate parties
• Utilizes established technology and systems to monitor alarm systems, facility access, closed circuit television (CCTV), and the health of mission-critical equipment (e.g., generators)
• Manages incident communication and documentation using a records management system (RMS)
• Initiates emergency activations for affected facilities and personnel

Who you'll work with

• Patients and patients’ families
• Physicians and their staff
• Public safety officers and supervisors
• Department managers
• Visitors and employees
• Vendors and community members
• Law enforcement, EMS, and fire agencies

Requirements

• High school diploma or equivalent required
• Minimum of five years of customer service and/or call center experience preferred
• Acquire and maintain the APCO Public Safety Telecommunicator 1 (PST-1) certification

Benefits

• Tuition reimbursement up to $6,000 per year based on full-time status
• Employee discounts on various activities, services, and vendors
• Free employee parking

Schedule

Per-diem position with shifts from 11 PM to 7 AM, including every other weekend.