Public Safety Telecommunicator I

Essential Duties and Responsibilities

• Dispatches police, fire, and after-hours public works personnel for service while monitoring multiple radio channels and calls.
• Processes emergency and non-emergency calls determining the proper response and priority based upon the provided information, enters information into database accurately and quickly fulfills the requests of emergency service departments.
• Maintains records, files, and logs; enters a variety of information into databases and/or spreadsheets; prepares related reports.
• Operates a variety of communications systems and platforms to facilitate effective information sharing across multiple channels.
• Demonstrates the ability to make quick, accurate decisions under pressure while maintaining professionalism and composure in high-stress situations.

Supplemental Functions

• Performs other similar duties as required

Job Specifications and Qualifications

• Knowledge:
• Customer service principles
• Modern office equipment
• Applicable local, state and federal laws, rules, and regulations
• Licensing and Certifications:
• Valid North Carolina Driver's License
• Possession or ability to obtain Division of Criminal Information (DCI) Certification within one hundred-twenty (120) days from date of hire. Failure to obtain within 120 days from date of hire may result in termination.
• Possession or ability to obtain Sheriff Standards Certification within twelve (12) months from date of hire. Failure to obtain within 12 months from hire date may result in termination.
• Required Skills:
• Providing customer service
• Keyboarding
• Remaining calm in stressful situations
• Maintaining confidentiality
• Prioritizing work and performing multiple tasks
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
• Required Experience:
• A high school diploma or equivalency

Working Conditions / Physical Requirements

• Sedentary Work: Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.
• Positions in this class require: fine dexterity, sitting, handling, vision, hearing, twisting, talking.

Required Skills

• Providing customer service
• Keyboarding
• Remaining calm in stressful situations
• Maintaining confidentiality
• Prioritizing work and performing multiple tasks
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Required Experience

• A high school diploma or equivalency

Working Conditions / Physical Requirements

• Sedentary Work: Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.
• Positions in this class require: fine dexterity, sitting, handling, vision, hearing, twisting, talking.

Additional Information

• The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.
• Employees may be requested to perform job-related tasks other than those specifically presented in this description.