Public Safety Telecommunicator I
About the role
Westcom Emergency Communications is seeking full-time qualified individuals to provide emergency dispatch services for the 175,000 residents of the City of West Des Moines, Urbandale, Clive, Norwalk, Waukee, and Windsor Heights. Under the general direction of the Public Safety Telecommunications Shift Supervisor, you will dispatch Police, Fire Department, and EMS to situations in the government entities served by Westcom. The role involves maintaining and coordinating accurate communication between Police, Fire, EMS Departments, other government entities, and the public.
Requirements
- High School Diploma or equivalent
- One (1) year additional schooling or a minimum of one (1) year of experience dealing with the public and/or heavy customer service contact
- Previous experience in public safety is preferred
- Flexibility to work various days, shifts, and overtime hours, including holidays and weekends
Special Notes
An essential function of the Public Safety Telecommunicator position is the ability to access the Iowa/National Crime Information Center (NCIC). In accordance with the Criminal Justice Information Service (CJIS) manual, the following criminal history would disqualify a candidate from being hired:
- If the applicant pleads or is found guilty of a felony or aggravated misdemeanor, whether or not judgment is entered, access to the NCIC system will not be granted.
The Department of Public Safety makes the determination if access is granted to the NCIC system at their sole discretion. Candidates will not be eligible for hire if it is determined by the Department of Public Safety that they would not be granted NCIC certification. Criminal history checks are conducted after the recruitment process is completed and the Civil Service Certified List has been approved by the Civil Service Commission.