Per Diem Associate Patient Care Coordinator

$750 sign-on bonus for external applicants.

Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting ProHealth Care and discover the meaning behind Caring. Connecting. Growing together.

About the role

This position is a Per Diem Associate Patient Care Coordinator, supporting patient care delivery in the areas of patient reception, scheduling, insurance verification, and payment processing for campuses within Hospital and Medical Group departments. Employees are required to work 2 shifts per pay period. Our office is located at 240 Maple Ave., Mukwonago, WI.

We offer 6-8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Responsibilities

• Complete patient registration, verify demographics/insurance, and maintain accurate patient records.
• Provide exceptional customer service, answer phones, manage patient inquiries, communicate delays, and ensure patient needs are met.
• Schedule, reschedule, and coordinate appointments while following provider protocols and patient needs.
• Collect copays and balances, process payments, reconcile cash transactions, and comply with financial policies.
• Route patient concerns, refill requests, and other clinical communications to the appropriate care team.
• Manage work queues, online registrations, patient documentation, forms, and electronic communications within the EMR.
• Maintain forms, process mail and faxes, manage inventory, generate patient correspondence, and support daily clinic operations.
• Utilize EMR and other required systems and applications to support patient access and operational workflows.
• Maintain an organized reception area, monitor patient flow, and support a positive patient experience.

Requirements

• High School Diploma/GED
• 2+ years of customer service experience in a medical/healthcare environment
• Basic level of proficiency with Microsoft Office products
• Ability to work on a per diem basis within a variety of shifts to support a 24-hour operation (generally about 1 shift per week)
• Ability to commute to 240 Maple Ave, Mukwonago, WI
• Access to reliable transportation and valid US driver's license
• Must be 18 years of age or older

Preferred Qualifications

• Experience with electronic medical records system
• Experience in a medical office
• Knowledge of medical terminology
• Ability to handle emergency/high pressure situations

Skills

• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.

Benefits

In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign-on bonus.