Per Diem Associate Patient Care Coordinator

About the role

Pursue your passion and potential at Optum, in strategic partnership with ProHealth Care. This position supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments.

Primary Responsibilities

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Captures patient admission needs, bed assignments, and tracking boards where applicable
• Maintains audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

Required Qualifications

• High School Diploma/GED
• 1+ years of customer service experience in an office setting or professional work environment
• Beginner level of proficiency with Microsoft Office products
• Ability to travel to other local sites, per business need
• Ability to work on a Per Diem basis between 6:30am - 8:00pm Monday-Friday, or 7:45am - 4:00pm Saturday & Sunday
• Must be 18 years of age OR older

Preferred Qualifications

• Experience in a medical office or hospital admitting/registration office
• Experience with electronic medical records system
• Knowledge of medical terminology

Soft Skills

• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

Benefits

Our comprehensive benefits package includes life, emotional, physical, and financial resources to help you live well. We also offer a range of incentives and recognition programs, equity stock purchase, and a 401(k) contribution.