Per Diem Associate Patient Care Coordinator

About the role

This position supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments.

Primary Responsibilities

- Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service - Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible - Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed - Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily - Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed - Provides wayfinding instructions and assists with hospital information as requested - Coordinates patient admission needs, bed assignments, and tracking boards where applicable - Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed - May perform other duties upon request

Required Qualifications

- High School Diploma/GED - 1+ years of customer service experience in an office setting or professional work environment - Beginner level of proficiency with Microsoft Office products - Ability to work 2 holidays per year - Ability to work on a Per Diem basis between 6:45am - 8:00pm Monday-Friday, or 7:45am - 4:00pm Saturday & Sunday - Must be 18 years of age OR older

Preferred Qualifications

- Experience in a medical office or hospital admitting/registration office - Experience with electronic medical records system - Knowledge of medical terminology

Soft Skills

- Excellent customer service skills - Excellent written and verbal communication skills - Demonstrated ability to work in fast paced environments

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.