Per Diem Associate Patient Care Coordinator

Primary Responsibilities

• Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in person
• Collections and verifies patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounter
• Engages other departments to assist with patient questions or needs
• Facilitates conversations with patients to provide benefit information and collects copays or other patient liabilities due, prior to service
• Remains aware of department service level, abandonment rates and other measurable data and individual contributions to the overall metrics
• Mets/exceeds department defined productivity, and audit goals and upholds all department policies and procedures
• Escalates outstanding needs to department leadership to ensure pre-registration and financial clearance functions occur prior to service date, expediting patient service and assisting with smooth and on time starts
• Verifies insurance coverage and benefits, updating the encounter appropriately
• May perform other duties upon request

Required Qualifications

• A high school diploma or GED
• Six months or more of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment
• Beginner level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• The ability to work on a per diem basis between the hours of 7:00am - 5:30pm Monday - Friday
• Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season
• Must be 18 years of age OR older

Preferred Qualifications

• One year or more of registration experience in a hospital or medical setting
• Understanding of medical terminology
• Working knowledge of insurance policies and procedures and patient care settings
• Previously worked for Northern Light Health

Pay

The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)