Per Diem Associate Patient Care Coordinator
About the role
Pursue your passion and potential. Support patient care delivery in Emergency department, admitting, switchboard, and information desk areas. This position is per diem, requiring flexibility to work 2 shifts per pay period, 1 weekend per calendar month, and 2 holidays per year. Located at 791 Summit Ave, Oconomowoc, WI 53066.
Primary Responsibilities
- Greets visitors and patients in person
- Communicates by telephone or video conferencing, upholding excellent customer service
- Handles confidential information appropriately by protecting and disclosing information to only those authorized
- Understands and follows all Switchboard departmental processes implemented
- Prioritizes by assessing and analyzing information to identify immediate emergency needs
- Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians
- Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
- Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
- Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
- Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
- Provides wayfinding instructions and assists with hospital information as requested
- Captures patient admission needs, bed assignments, and tracking boards where applicable
- Maintains audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
- May perform other duties upon request
Required Qualifications
- High School Diploma/GED OR 5+ years of customer service experience in an office setting or professional work environment
- 1+ years of customer service experience in a medical office setting
- Intermediate level of proficiency with Microsoft Office products
- Ability to work 2 shifts per pay period, 1 weekend per calendar month, and 2 holidays per year
- Ability to work a variety of shifts to support a 24-hour operating system
- Must be 18 years or age OR older
Preferred Qualifications
- Experience working in an Emergency Department
- Experience with electronic medical records system
- Experience in a medical office or hospital admitting/registration office
- Knowledge of medical terminology
Soft Skills
- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast paced environments
Benefits
Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.
Life Resources and support to focus on what matters most to you, in every facet of your life.
Emotional Education, tools and resources to help you reduce and manage stress, build resilience and more.
Physical Health plans and other coverage to support wellness for you and your loved ones.
Financial Benefits for today and to help you plan for the future, including your retirement.