People Success Partner

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a People Success Partner based in United States. As a People Success Partner, you’ll be a hands-on operator supporting the full employee lifecycle across a distributed U.S. workforce, with additional responsibility for Japan and EMEA. You’ll serve as a trusted point of contact for employees and managers, combining strong HR judgment with accurate, timely execution. The role spans recruiting operations, onboarding, offboarding, benefits administration, employee relations, performance processes, and HR compliance. You’ll work closely with senior HR leadership and cross-functional partners to keep people operations organized, compliant, and employee-focused. You’ll also contribute to culture programs, manager training, engagement initiatives, and globally relevant HR practices. The position offers meaningful autonomy in a small, high-impact HR team where several priorities move in parallel and urgency matters. This is a remote-first opportunity suited to an experienced HR professional who thrives in a fast-paced, technology-driven and globally distributed environment.

Responsibilities

• Own U.S. recruiting operations, including hiring intake, interview process coordination, offers, closing, and collaboration with external search partners when needed.
• Manage remote-first onboarding from accepted offer through the first 90 days, including orientation, benefits education, policies, I-9 and E-Verify, equipment, systems access, department buddy coordination, and 30-60-90 day follow-up.
• Process promotions, job changes, leaves, and other employee data updates in the HRIS, prepare related documentation, and maintain accurate digital personnel files.
• Own offboarding activities, including exit documentation, exit conversations, access and equipment close-out, and accurate HRIS termination processing with benefits end dates.
• Serve as the primary HR owner for U.S., Japan, and European contractors, managing agreements, onboarding, offboarding, and manager questions.
• Act as the first point of contact for employee inquiries, providing thoughtful guidance within company policies and applicable employment laws and escalating sensitive matters when appropriate.
• Manage day-to-day U.S. benefits administration, including new-hire enrollment, qualifying life events, vendor issues, deduction questions, COBRA coordination, and open enrollment.
• Support benefits selection, renewals, broker reviews, and plan-design discussions, while coordinating local benefits partners for employees in Japan and Europe.
• Develop and deliver employee education on benefits, including guides, information sessions, and one-to-one support.
• Maintain benefits calendars covering renewals, open enrollment, compliance notices, owners, and deadlines, while partnering with global HR colleagues to ensure accurate employee data and reporting.
• Partner with HR leadership on culture, engagement, recognition, employee surveys, and learning and development initiatives.
• Design and facilitate training programs covering new-manager fundamentals, performance conversations, onboarding, and other priority topics.
• Plan and execute employee events and culture programs, primarily in virtual formats, with appropriate written follow-up, recordings, and manager resources.
• Coach managers through performance conversations, documentation, and performance improvement plans, while handling first-line U.S. employee relations matters with sound judgment.
• Coordinate the annual U.S. performance