Customer Success Partner

Job Description

The Customer Success Partner will build strong relationships with clients, ensuring their ongoing success and satisfaction with Sealed Air’s products/services, and driving long-term value.

• Develop and maintain strong, trust-based relationships with a portfolio of assigned clients, serving as their primary point of contact and trusted advisor.
• Utilize relationships to manage client requests for mutual benefit, providing personalized service.
• Regularly check in with customers, monitor usage patterns and health metrics, and proactively identify potential risks or opportunities for improvement.
• Act as an advocate for customer needs internally, working closely with cross-functional teams (Supply Chain, Sales, Marketing) to resolve issues, address feedback, and ensure a positive customer experience.
• Partner with Sales to achieve Sales quotas, proactively communicating with Sales Partners, providing insights on customers' purchasing habits, and engaging in relevant meetings to improve service offerings.
• Own and manage the order process, ensuring all orders are processed efficiently, accurately, and in line with policies and procedures, promoting and expanding the sales of company products through up-selling and cross-selling.
• Track key customer success metrics, generate reports, and present findings to customers and internal stakeholders.

Shift and Pay

Shift: Morning
Pay Rate: $25.00-$27.00

Qualifications

• Preferred 2 years prior experience within a Customer Experience/Success Environment
• Experience in order and complaint management
• Capable of working in a dynamic team environment
• Calm & rational thinker able to work under pressure to strict timelines
• Able to identify root cause of issues, develop solutions, and challenge current processes for improvement
• Computer Skills (SAP/ERP Systems, Microsoft Office 365)
• Flexible with work hours – required to cover different time zones/holiday calendars
• Self-Management & Personal Effectiveness
• Demonstrates self-awareness, comfortable in seeking feedback and assistance in order to meet the expectations of the role
• Proactive, self-motivated, and results-oriented with a strong customer-centric mindset
• Able to multi-task, prioritize, and comfortable with rapid change
• Attention to detail and high levels of accuracy
• Interpersonal & Communication Skills
• Instills trust by gaining confidence of others
• Capable of building collaborative relationships with internal stakeholders
• Excellent verbal and written communication, presentation, and interpersonal skills
• Analytical & Problem-Solving Skills
• Analytical and problem-solving abilities, with a data-driven approach to decision-making
• Relationship Management & Business Acumen
• Ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment
• Proven track record of building and maintaining strong customer relationships and driving customer satisfaction and retention
• Understanding and adherence to policies

Benefits and Perks

• 401(k) 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Contact Information

To learn more, visit www.sealedair.com.
Requisition id: 55594
Relocation: No