Customer Success Partner

Position Purpose

The Customer Success Partner will be responsible for building strong relationships with our clients, ensuring their ongoing success and satisfaction with our products/services, and driving long-term value. This role requires a proactive approach, excellent communication skills, and a passion for helping customers succeed.

Pay & Schedule

• Pay: $23.00-$25.00
• Shift: Morning

Principal Duties And Tasks

• Customer Relationship Management: Develop and maintain strong, trust based relationships with a portfolio of assigned clients serving as their primary point of contact and trusted advisor. Utilize those relationships to manage requests from the customer for mutual benefit providing a personalized service.
• Handle all incoming contacts dealing with Customers' needs and expectations in line with all procedures, KPI's & SLA's
• Proactive Engagement & Health Monitoring: Regularly check in with customers, monitor their usage patterns and health metrics, and proactively identify potential risks or opportunities for improvement.
• Problem Resolution & Advocacy: Act as an advocate for customer needs internally, working closely with cross-functional teams (Supply Chain, Sales, Marketing) to resolve issues, address feedback, and ensure a positive customer experience.

Qualifications

• 2 years prior experience within a Customer Experience/Success Environment (preferred)
• Experience in order and complaint management
• Capable of working in a dynamic team environment
• Calm & rational thinker able to work under pressure to strict timelines
• Able to identify root cause of issues, develop solutions and challenge current processes for improvement
• Computer Skills (SAP/ERP Systems, Microsoft Office 365)
• Flexible with work hours – required to cover different time zones/holiday calendars

Benefits And Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance