Partner Success

About the role

As the first dedicated Partnership team member focused on post-sale partners, you will:

• Own the full post-sale partner relationship, from onboarding through renewal and expansion
• Drive retention, partner health, and revenue growth across Chariot’s partner base
• Reduce time-to-value by standardizing onboarding and accelerating early partner impact
• Increase adoption of core features and new product releases
• Act as the connective tissue between our partners and the Chariot team

About You

• Load-bearing. You take ownership and outcomes are worse if you’re not there
• High agency and urgency. You want everything to move faster and see problems as your problem
• Strong strategic instincts paired with execution
• Comfortable owning hard partner conversations and senior stakeholder relationships
• Clear, structured communicator who speaks clearly externally and internally across Product, Engineering, Sales, and Marketing

About Chariot

At Chariot, we are building modern, end-to-end payment infrastructure making donors' lives easier, and nonprofits' lives better. $600B gets donated to charity each year in the US and the existing technology/infrastructure was still built for our grandparents generation. Chariot is here to change that.

• Traction. Annualizing over $1.8B in payment volume through Chariot. Tens of thousands of nonprofits already onboarded including American Cancer Society, Memorial Sloan Kettering Cancer Center, and University of Pennsylvania.
• Impact: That money services nonprofits working in homelessness, health, education, the environment, and so much more.
• Market opportunity: Billion dollar revenue opportunity. Fintech company operating in an untapped $600B market.
• The Team. >30% of Charioteers are former founders. NYC office, in-person Monday through Thursday, WFH Friday. The public handbook shows how we operate.

Benefits

• Healthcare: Comprehensive healthcare, including options that are 100% covered by Chariot for you
• Time-Off: 18 days PTO and 13 holidays - take the time off that you want and need to relax and recharge
• Parental Leave: 100% paid parental leave, including 12 weeks for primary caregivers
• Team Lunches: Weekly team lunches
• Dinner on Chariot: Free dinner every day at office past 8pm
• Team Events: Monthly team building events
• Employee-friendly equity: 2 year exercise window and double-trigger acceleration
• Company Retreats: To get away - we all convene 2-3x / year company retreats
• Matching Gifts: Matching DAFs and daily charitable giving through GoodToday

Schedule

NYC office, in-person Monday through Thursday, WFH Friday.