Partner Success Executive

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Success Executive based in United States. This is a full-time individual contributor role focused on building and growing strategic relationships with college and university partners. You will manage a portfolio of 10–20 institutions, helping them launch, adopt, engage with, and expand academic support programs. The role combines partner success, strategic account management, engagement, and growth in a collaborative, cross-functional environment. You will work directly with campus stakeholders to understand their priorities and connect program performance to broader student success goals. Using relationship-building skills and data-driven insights, you will identify opportunities to strengthen retention, adoption, and partner growth. You’ll collaborate closely with Sales, Marketing, Operations, and Academic Relations to create a seamless partner experience. This is an opportunity to take meaningful ownership while contributing to the modernization of peer learning and student support in higher education.

Responsibilities

• Manage a strategic portfolio of 10–20 college and university partners, developing engagement strategies that support long-term success and growth.
• Build trusted relationships with campus stakeholders through regular meetings, strategic touchpoints, proactive communication, and ongoing consultation.
• Develop and execute partner engagement plans aligned with institutional priorities, program objectives, and student success goals.
• Support successful partner launches, ongoing program adoption, stakeholder communication, and engagement throughout the partner lifecycle.
• Lead renewal and retention activities, helping partners understand program value and maximize the impact of their partnership.
• Identify opportunities for expansion, upselling, referrals, and broader stakeholder adoption, working with Sales and Marketing to develop and pursue opportunities.
• Conduct regular program reviews and strategic conversations to evaluate progress, address challenges, and identify opportunities for improvement.
• Analyze partner data and translate insights into clear, actionable recommendations that improve program performance, engagement, and impact.
• Collaborate with Sales, Marketing, Operations, and Academic Relations to ensure alignment and deliver a cohesive partner experience