People Services (HR) Manager

Responsibilities

• Strategic Human Resources Partner with department leaders to develop workforce planning, staffing, and organizational development strategies aligned with business objectives.
• Support the execution of People Services initiatives that enhance team member engagement, retention, and organizational effectiveness.
• Analyze workforce metrics and trends to identify opportunities and recommend solutions.
• Talent Acquisition & Onboarding Lead full-cycle recruitment efforts for hourly and management positions, both domestically and internationally.
• Maintain and optimize the Applicant Tracking System (ATS), ensuring accurate candidate records and reporting.
• Career Development & Training Partner with leaders to identify training needs and coordinate learning opportunities.
• Assist in developing leadership capabilities through coaching and mentoring.
• Team Member Engagement Coordinate team member recognition programs, appreciation events, and engagement initiatives.
• Benefits & Leave Administration Assist with benefits administration, including open enrollment and team member education.
• Administer Family and Medical Leave (FMLA), Leave of Absence (LOA), and other protected leave programs in compliance with federal, state, and local regulations.
• Compliance & Human Resources Administration Ensure compliance with all federal, state, and local employment laws, company policies, and recordkeeping requirements.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Communications, or a related field preferred.
• Minimum of 3 years of progressive Human Resources Generalist, Human Resources Business Partner, or Recruiting experience, preferably within hospitality or luxury service environments.
• Demonstrated experience in full-cycle recruitment for hourly and management positions, including domestic and international hiring.
• Strong knowledge of employment laws, employee relations, performance management, and HR best practices.
• Proven ability to build trusted relationships with leaders and team members at all organizational levels.
• Excellent communication, organizational, interpersonal, and problem-solving skills.
• Strong analytical skills with the ability to interpret HR metrics and make data-driven recommendations.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with HRIS and Applicant Tracking Systems; UKG and iCIMS experience preferred.
• Bilingual in English and Spanish preferred.