People Services Coordinator II (Fixed-term employment) in Taguig City

Responsibilities

• Perform basic HR systems (Workday) requests and transactions by following standard methodologies; resolve HR systems related tickets
• Process assigned bulk requests
• Escalate complex HR systems queries to the back-end support (Workday) or senior members of the group as necessary
• Ensure all BPAA transactions are completed within SLA
• Provide standard systems guidance and walkthrough to support customers as required
• Update the contact center ticketing system for assigned transactions
• Escalate identified issues and concerns to the Team Lead for timely resolution
• Perform multiple routine/ad hoc tasks in compliance with service level agreement, process, policies, and procedures
• Provide input to the completion of incident reports
• Process straightforward Workday transactions in line with the DTPs
• Contribute to SOP/DTP maintenance by escalating discrepancies between documents and current processes, and update documents as requested
• Contribute insights to continuous improvement initiatives by initiating improvement ideas and/or participating on CI project teams to optimize processes
• Ensure adherence to audit and regulatory requirements both internal and external (i.e., GDPR, AECOM Privacy Policy and SOX) ensuring compliance and risk mitigation
• Ensure Service Level Agreements are met
• Support calls and chat when needed

Qualifications

• Graduate of bachelor's degree preferred
• 2 years of relevant professional experience in Human Resources Services in a Shared Services/BPO Industry
• Intermediate proficiency in MS Office tools
• Basic knowledge and understanding of Human Resources Processes and Operations
• Experience working with HR Systems, preferably Oracle or Workday

All newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.