People Services and Benefits Coordinator I

About the role

The People Services and Benefits Coordinator I serves as the first point of contact for Team Members seeking support across Benefits, HR/People Services, Workday, and defined Total Rewards questions. This role provides timely, accurate, and empathetic assistance while delivering a seamless Team Member experience. The coordinator resolves routine questions independently and triages more specialized or complex needs to the appropriate subject matter experts or Team Member Services Specialists.

Responsibilities

• Serve as the primary point of contact for team members’ benefits, Workday, and defined Total Rewards inquiries via phone, email, and ticketing systems, achieving a 70–80% first-contact resolution rate.
• Provide clear, helpful guidance on topics including:
  • Medical, dental, vision, and other benefit offerings
  • Workday support (profile updates, job data, self-service tasks)
  • Defined Total Rewards inquiries
• Deliver service with a high level of professionalism, confidentiality, and empathy.
• Follow documented workflows to ensure consistency and accuracy.
• Complete new hire enrollment audits and proactive communication.
• Resolve routine inquiries independently using knowledge bases, policies and procedures, and system resources.
• Identify when an inquiry requires more specialized expertise and route it promptly to the correct Total Rewards or HR partner (Benefits, LOA, Payroll, HRBPs, etc.).
• Ensure all tickets are properly documented, categorized, and closed out in a timely manner.
• Monitor open cases and follow up to ensure timely resolution.
• Perform data validation, upload documents, and support routine administrative processes including home office badge support.
• Assist with tasks related to annual events such as Open Enrollment, ACA, audits, etc.
• Support compliance-driven activities like verification requests or required mailings.
• Maintain updated knowledge of benefits, policies, and platform changes.
• Open and deliver mail to appropriate Total Reward teams. Scan and document arrears checks and similar items.
• Provide feedback on recurring Team Member questions to help improve communications, resources, and processes.
• Contribute to updates of FAQs, knowledge articles, and internal documentation.
• Identify opportunities to enhance the Team Member experience.
• Demonstrate Clayton’s values through compassionate, solution-oriented service.
• Help Team Members feel supported, informed, and valued regardless of inquiry type.
• Uphold confidentiality and handle sensitive information with discretion.

Requirements

• Strong communication skills with the ability to explain information clearly and patiently.
• Ability to handle multiple inquiries at once with strong attention to detail.
• Experience with HRIS systems (Workday preferred), case management tools, or benefits platforms.
• Strong problem-solving skills and service mindset while maintaining a positive and friendly attitude.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient in Microsoft Office and the use of a computer in an office environment.
• Proven ability to work in a fast-paced environment where accuracy and urgency are expected.

Qualifications

• High School Diploma or Equivalent
• 1–3 years of experience in HR, benefits, customer service, or related support roles (or equivalent combination of education/experience).

Skills

• Customer Focus
• Problem Solving & Judgment
• Communication & Listening
• Team Member Experience Orientation
• Adaptability
• Collaboration
• Operational Excellence

Benefits

• Flexibility to create a custom health, dental, and vision benefits package.
• Competitive 401K programs, including investment options and company matching after one year for full and part-time team members.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs.
• Paid time for volunteering through the Clayton Impact program.
• Holistic wellness programs (physical, nutritional, social, financial, spiritual, and occupational) available online or in-person.
• Onsite amenities at the Home Office campus, including:
  • Restaurant
  • Fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio
  • Volleyball and basketball courts
  • Walking paths and disc golf course

Pay

Compensation Grade Pay Range: $20.39 - $23.99