Benefits Coordinator

Overview Benefits Coordinator – Employee Benefits Location - Hybrid - Deerfield or Downers Grove, IL At Alera Group, our Employee Benefits team helps employers design, implement, and support programs that care for people and strengthen organizations. We’re seeking a Benefits Coordinator, Spending Accounts who will provide direct support in system setup and day-to-day service requests, ensuring a seamless client experience and operational accuracy. About Alera Group Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We serve clients across Employee Benefits, Property & Casualty Insurance, and Financial Services. With offices nationwide, we combine national strength with local service through a deeply collaborative approach. The Benefits Coordinator collaborates closely with internal teams, carriers, producers, and clients to ensure timely, accurate, and professional service. This role is ideal for someone who is detail-oriented, service-minded, and eager to grow within the employee benefits field. Why Alera Group Make an Impact - Your work supports businesses and individuals in protecting what matters most. Grow With Us - We invest in development, mentorship, and long-term career growth. The Collaborative Way - We believe in accountability, teamwork, and shared success across all offices and lines of business. National Strength. Local Heart - Scale, resources, and expertise — with relationships that feel personal. Responsibilities What You’ll Do / Your Impact Client Partnership & Risk Strategy Support clients with coverage placement, renewals, claims coordination, policy analysis and day to day service needsServe as a key point of contact for routine client service inquiries and coordinate activities with internal and external partnersCollaborate with carriers and internal teams to resolve enrollment billing and claims issuesContribute to retention and growth initiatives by delivering consistent and responsive client service Operational Excellence Maintain documentation in agency management systems including client records correspondence and policy informationEnsure compliance with internal workflows regulatory requirements and policy accuracy standardsSupport audits reporting and administrative processes related to client accountsCoordinate service tasks across internal teams to ensure timely and accurate execution of deliverablesAssist with enrollment processing eligibility updates and benefits program administration Strategic Contribution Assist in identifying coverage gaps or risk mitigation strategies and support improvements in service deliveryPartner on new business opportunities by supporting data gathering carrier submissions and renewal activitiesContribute to workflow improvements and process documentation to enhance efficiency and consistencySupport preparation of client materials presentations and reporting as needed Qualifications What You Bring Required Strong client service skills and ability to manage multiple accounts or projectsKnowledge of medical dental vision life and disability benefit programsStrong communication collaboration and organizational skillsAbility to manage multiple priorities in a fast paced environment Preferred Bachelor’s degree or equivalent professional experienceTwo plus years of experience in employee benefits administration insurance brokerage or related fieldLife and Health insurance license or ability to obtainExperience with agency management systems and Microsoft Office tools including ExcelUnderstanding of compliance and regulatory requirements related to employee benefits Core Competencies Detail orientationAccountability and follow throughCollaborative mindsetClient first thinkingStrong organizational and problem solving skills Additional Information Compensation - Salary range - $55,000 – $65,000 per year Benefits - Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more. Work Model - This role is Hybrid Professional Development – Alera Group Academy At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career. You’ll have access to - Role-specific learning pathsLeadership development programsTechnical and compliance trainingIndustry certifications and continuing education supportPeer learning and knowledge-sharing communities Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow. Licensure & Certifications This position requires - Active State Life & Health LicenseAbility to obtain required licensure within 6 months of hireOngoing continuing education to maintain active status We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. Location Type Hybrid - 2 or less days in office