Benefits Coordinator

About the role

The Benefits Coordinator supports the assigned client to provide life-cycle benefit services to the client’s Human Resources department and employees. Responsibilities include employee communication and a range of client-specified benefit or leaves-related services.

Responsibilities

• Serves as a liaison between the client’s Human Resources department, employees, and benefit carriers.
• Develops a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans.
• Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of qualifying life events, status changes, dependent verification, billing, leaves of absences, benefit enrollments and applications and varied assistance programs.
• When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and Lockton.
• Investigates and self-resolves benefit-related concerns, including enrollment, deduction, billing, and claim issues.
• Responds to employee and carrier inquiries in a timely and accurate manner.
• Tracks to distribute all compliance notifications timely.
• Accurately tracks employee services and client support in appropriate systems.
• Creates and maintains a proactive environment by promptly coordinating with supervisors and other appropriate parties when recognizing an accelerated issue or unusual matter to collectively provide solutions and ensure it is resolved thoroughly and accurately.
• Performs other duties as assigned.

Qualifications

• High School Diploma/GED equivalent and/or related work experience.
• Proven experience operating in Microsoft Excel to include such things as sorting/filtering, pivot tables, and creating formulas.
• Professional experience demonstrating client service skills while multitasking and working with strict deadlines.
• Professional experience demonstrating self-driven solutions with little supervision.
• Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes.

Total Rewards Summary

We offer a comprehensive total rewards package designed to support the health, financial well-being, and professional growth of our employees. This includes:

• Paid training and ongoing professional development
• Company-provided equipment
• Comprehensive medical, dental, and vision coverage, including a wellness program
• Additional voluntary benefit options
• 100% employer-paid benefits
• 401(k) retirement plan with company match
• Pet insurance
• Immediate vacation accrual
• Paid holidays, effective upon hire, including: 11 company-observed holidays, 2 floating holidays, 2 personal days, 2 volunteer days
• Employee referral bonus program

Compensation

The starting hourly pay range for this position is $24.03 – $26.44 per hour. The listed hourly range represents the anticipated minimum and maximum compensation for this position. Actual pay will be determined based on a variety of job-related factors, including but not limited to the selected candidate’s skills, experience, qualifications, licensure, and internal equity. In most cases, new hires are not brought in at the top of the range, as compensation decisions are evaluated based on the specific circumstances of each hire.

Benefits

Our benefits package includes:

• Health insurance
• Voluntary benefits
• Retirement plan with company match
• Pet insurance
• Vacation accrual
• Paid holidays
• Employee referral bonus program

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

How We Will Support You

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

No Agencies Please

No Agencies Please. Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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