People Experience Specialist

About the role

The People Experience Specialist plays a critical role in delivering an exceptional employee experience across the full employee lifecycle. This role owns the execution and continuous improvement of People processes from onboarding through offboarding, including employee data management, job changes, leave administration, and employee support.

Responsibilities

• Own and execute employee lifecycle processes from onboarding through offboarding, including transfers, promotions, organizational changes, leaves of absence, and terminations
• Serve as a primary point of contact for employees and managers regarding People processes, policies, and programs
• Maintain employee records and documentation with a high degree of accuracy, confidentiality, and attention to detail
• Carefully coordinate leave of absence administration and employee status changes in partnership with managers, payroll, benefits, and external vendors as needed
• Support a positive employee experience by ensuring People processes are clear, efficient, and employee-focused

Process Excellence and Continuous Improvement

• Evaluate existing People processes and identify opportunities to improve efficiency, consistency, and employee experience
• Question traditional approaches and recommend innovative solutions that simplify work and create better outcomes
• Document processes, workflows, and standard operating procedures to create scalable and sustainable ways of working
• Partner with People team members to identify opportunities to streamline processes and eliminate unnecessary manual work
• Participate in People projects and initiatives focused on operational excellence and continuous improvement

People Technology and Innovation

• Maintain and support People systems by ensuring employee data is accurate, complete, and up to date
• Identify opportunities to leverage technology, automation, AI, and self-service tools to improve efficiency and employee experience
• Aid with system enhancements, testing, implementation activities, and process improvements
• Support data audits and governance activities to maintain data quality and integrity
• Stay informed on emerging HR technology trends and recommend practical solutions to improve the way work gets done

Data, Reporting, and Insights

• Generate recurring and ad hoc People reports and dashboards
• Analyze People data to identify trends, risks, and opportunities for improvement
• Support reporting related to headcount, turnover, employee movements, leave administration, compliance, and engagement
• Apply analytical thinking and sound judgment to identify issues and recommend solutions

Collaboration and Global Mindset

• Build strong partnerships across the People team, including HR Business Partners, Talent Acquisition, Total Rewards, Payroll, and Learning & Development
• Collaborate effectively across regions and cultures, balancing global consistency with local requirements
• Contribute to global People initiatives and organizational projects
• Foster a collaborative and solutions-oriented approach to work

Ownership and Accountability

• Take ownership for delivering quality outcomes and a positive employee experience
• Demonstrate initiative, accountability, and follow-through
• Balance speed, accuracy, and attention to detail in a fast-paced environment
• Proactively identify issues, solve problems, and drive work forward with minimal supervision