People Experience Specialist

Description Help Shape the Employee Experience from Day One Are you passionate about helping people learn, grow, and succeed? Copa Health is seeking a Learning & Onboarding Specialist to create engaging learning experiences and help employees build a strong foundation from their very first day. This role combines onboarding, classroom facilitation, learning administration, curriculum development, and employee experience to ensure every new employee receives a welcoming, engaging, and meaningful introduction to Copa Health. We're looking for someone who enjoys working with people just as much as they enjoy creating learning experiences. If you thrive in a collaborative environment, love organizing projects, facilitating training, and developing engaging learning materials, we'd love to meet you. Why Join Copa Health? At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you’ll receive: Competitive salary and comprehensive benefits packagePersonalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA programDental and Vision Coverage to complement your health planGenerous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge10 paid holidays annuallyWellness Program, including access to mental health resourcesTuition Reimbursement up to $3,000 to invest in your growth and career advancementAffordable Medical, Dental, and Vision plans to fit your needs403(b) retirement plan with company match to help you plan for your futureEmployee Assistance Program with free coaching and therapy sessionsAdditional benefits including life insurance, disability coverage, pet insurance, and more Key Responsibilities As our Learning & Onboarding Specialist, you'll play an integral role in supporting employee success by: Facilitating New Employee Orientation and foundational organizational training programs. Creating engaging PowerPoint presentations, job aids, facilitator guides, participant materials, and onboarding resources. Coordinating new hire onboarding activities and organizational training schedules. Administering the Learning Management System (Relias), including employee learning assignments, reporting, and training records. Monitoring mandatory training compliance and partnering with leaders to ensure timely completion. Partnering with department leaders and subject matter experts to improve onboarding and learning experiences. Supporting continuous improvement initiatives by evaluating processes and recommending enhancements. Providing exceptional customer service to new employees and leaders throughout the onboarding journey. Facilitate New Employee Orientation (NEO) and a variety of instructor-led training programs, including CPR/First Aid, Crisis Prevention, clinical support, regulatory, compliance, and other organizational trainings as assigned. Qualifications High School diploma required. Bachelors in a related field (Human Resources, Organizational Development, Education, Psychology, Counseling, Behavioral Health) highly preferred. At least three (3) years of demonstrated experience in Learning & Development, Training, Employee Onboarding, Organizational Development, Human Resources, or a related field, with demonstrated experience coordinating training programs, facilitating learning, and developing training materials. Preferred: experience in the healthcare/human services field. Computer Skills: Advanced proficiency with Microsoft PowerPoint, Outlook, Word, Excel, and Teams. Experience creating professional presentations, facilitator guides, participant materials, and job aids. Experience administering a Learning Management System (LMS), preferably Relias. Experience with Microsoft SharePoint or similar collaboration platforms. Comfortable learning new technology and software applications. Copa Health, is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE. Sign on and retention incentives are subject to change.