PEM-Quality Management Analyst

About the Role

The Quality Management Analyst (QMA) for the Behavioral Health programs will lead the quality improvement process through analysis and support in creating and implementing corrective actions and improvement plans with program leadership. The QMA will assist in developing a system for collecting, coding, inputting, verifying, and monitoring data to ensure programs meet compliance standards, achieve specified goals and outcomes, and maintain performance quality. This role serves as a liaison to the NYS Office of Mental Health and advocates on the agency’s behalf as needed.

Responsibilities

• Perform monthly case record reviews and billing audits.
• Make recommendations on whether programs need to be on an internal performance improvement plan (PIP).
• Develop and update instruments used to measure programmatic goals and outcomes.
• Ensure timely submission of Corrective Action Plans, internally and to external monitoring agencies.
• Process and input data through various internal and external data collection and reporting systems.
• Assist departments in reporting and determining outcomes through the monthly Quality Improvement Compliance Meeting.
• Assist and guide programs with creating protocols and procedures.
• Collaborate with external monitoring and accreditation agencies.
• Other administrative duties as assigned.

Requirements

• BA/BS required in Social Work or related human services; Master’s preferred.
• Strong knowledge of OMH 599 regulations.
• Conduct announced and unannounced facility inspections.
• Ability to analyze and manipulate data.
• Demonstrated ability to identify trends and conduct root-cause analyses.
• Ability to provide constructive feedback with a focus on quality improvement.
• Strong working knowledge of computer applications, preferably highly skilled with Excel.
• Commitment to enhancing the level of service delivery provided to persons served.
• Ability to work independently and complete tasks within allotted time.
• Strong problem-solving skills.
• Excellent organizational and interpersonal skills.
• Good verbal and written communication skills.
• Familiarity with NYS Office of Mental Health, The Standards of Care Anchor Elements, and Quality Assurance Reporting Requirements.

Benefits

• 11 Paid Holidays
• Paid Sick Time
• Paid Vacation
• Paid Personal days
• Insurance Coverage:
  • Medical - 3 plan options
  • Dental - 2 plan options
  • Vision - 1 plan option

Schedule

Full Time / 35 hours per week