Pediatric Therapy Clinic Manager

Position Overview

As the Clinic Manager, you will oversee all operational aspects of our multidisciplinary clinic. You’ll work closely with the Programs Director to ensure that our patients receive high-quality care, our team stays supported, and our operations run smoothly and efficiently. This role demands a data-driven mindset, a servant leadership style, and the ability to juggle people, processes, and performance — all while staying mission-focused and family-friendly.

Major Responsibilities

• Clinic Operations Management:
  • Direct and coordinate daily operations across all therapy departments: Speech, Audiology, OT, and development center.
  • Maintain clear clinic workflows, troubleshoot bottlenecks, and ensure appointments run on time.
  • Manage physical space, supply ordering, maintenance needs, and vendor relations.
  • Ensure HIPAA, OSHA, and clinical compliance standards are met across departments.
• Team Leadership & Supervision:
  • Provide direct supervision to front desk staff, administrative assistants, and clinic aides.
  • Support Clinical Leads and therapy staff with scheduling, documentation tracking, and productivity.
  • Lead weekly operations meetings and contribute to leadership huddles.
  • Drive a positive, solutions-oriented workplace culture with high expectations and strong support.
• Scheduling & Capacity Planning:
  • Optimize therapist schedules for productivity, caseload balance, and availability.
  • Cross-department scheduling for evaluations and interdisciplinary services.
  • Monitor patient flow and maximize clinician utilization based on data and demand.
• KPI Tracking & Performance Management:
  • Track, report, and interpret core KPIs including: Therapist productivity (billable hours), Patient attendance and cancellations, Caseload capacity and referral conversions, Monthly revenue and visit counts per service line.
  • Identify performance trends, propose action plans, and implement improvements with leadership.
• Client Experience & Communication:
  • Serve as a point of contact for escalated parent or caregiver concerns.
  • Work closely with the intake and billing team to ensure timely communication and follow-up.
  • Monitor satisfaction and retention through surveys and direct feedback.
  • Collaborate on family engagement strategies, education events, and resources.
• Staff Hiring, Training & Onboarding:
  • Assist and support onboarding for all new hires.
  • Maintain training resources and checklists to ensure quality onboarding.
  • Support cross-training, mentorship, and leadership development across the team.

What We’re Looking For

• Experience & Skills:
  • Bachelor’s Degree in Healthcare Administration, Business, or related field.
  • 3+ years of clinic, medical office, or therapy practice management experience.
  • Strong understanding of EMR systems, billing workflows, and appointment scheduling tools.
  • Proficient in Excel/Google Sheets and data analysis (pivot tables, charts, trends).
  • Exceptional time management, communication, and organizational skills.
  • Proven leadership experience managing staff, projects, or departments.
• Key Personality Traits:
  • Driven & Focused – Goal-oriented, self-motivated, and don’t need to be micromanaged.
  • Detail-Oriented & Organized – Spot inefficiencies and build processes to fix them.
  • Compassionate & Ethical – Always do what’s right, even when it’s hard.
  • People-Centered – Enjoy coaching, mentoring, and supporting others.
  • Team-Oriented – Work well with a variety of personalities and prioritize collaboration.
  • Data-Minded – Love numbers and use them to guide decisions and drive growth.

About Davies Institute For Speech And Hearing

We’re not a corporate clinic — we’re a family-first organization serving families who deserve compassionate, personalized care. Our leadership team is hands-on and accessible. Our therapists are passionate and collaborative. And our early intervention school makes a difference every single day in the lives of deaf and hard-of-hearing children. At DISH, We Believe In Quality over quantity. Empowered staff who are treated like professionals. Open communication, honest feedback, and team accountability. Supporting not just the child, but the whole family.