Clinic Manager - Pediatrics Central Administration

About the role

The Department of Pediatrics at WashU Medicine is seeking a manager to oversee ambulatory operations and both clinical and non-clinical staff for one of its divisions.

Primary Duties & Responsibilities

• Maintain high levels of employee and patient satisfaction.
• Provides direction and assistance in resolving issues and complaints by physicians, patients, staff, and referring physician offices.
• Covers patient services, ensuring safe, quality care is provided in an efficient and cost-effective manner.
• Works with the Division Chief, ambulatory leadership, and peers on daily, monthly, quarterly, and annual planning to optimize the division and innovate solutions.
• Reviews provider and staff productivity and metrics. Also monitors supplies and equipment, ordering/repairing as required to ensure the quality of care and operational standards are maintained, in a cost-effective way.
• Manages clinical, administrative, and medical assistant support staff. Duties include hiring, training, managing, mentoring, evaluating and terminating, as appropriate and in alignment with central administration partners.
• Supports clinical operations within the division, in alignment with the division to follow University and Department of Pediatrics standards. Implements and maintains office procedure manuals. Responsible for the collection and maintenance of records pertaining to the division’s CQI activities and patient satisfaction data.
• Works closely with leadership to enforce policies/procedures and quality control indicators through quality assurance and risk management programs. Maintains compliance with existing policies and procedures.
• Identifies and implements best business practices, serves as the prime communicator of division level information, and is the point of contact for the Clinical Director.

Decision Making And Impact

Responsible for all aspects of clinical operations for the division in tandem with the Division Chief and with reporting responsibility to the Clinical Director.

Financial And Operational Impact

Responsible for all financial expenditures within the division to support good financial stewardship for the division and to support resource optimization.

Contacts

• Internal: WUSTL Leadership, various clinical and research staff.
• External: Patients, families, outside collaborative organizations.
• Supervision: Clinical and administrative support staff.
• Reports To: Clinical Director.

Working Conditions

Job Location/Working Conditions: Normal clinic and administrative office setting with some pressure caused by work deadlines. Position will be performed in person.

Physical Effort: Typically sitting at a desk or table.

Equipment: Office equipment.

Education

• Required Qualifications: Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Preferred Qualifications: Master's degree.

Work Experience

• Required Qualifications: Clinical Office (5 Years).
• Preferred Qualifications: Expert knowledge of Epic is highly desired. Demonstrated people management capabilities combined with deep knowledge of clinical workflows and supporting processes. Experience with patient safety and quality initiatives, data driven decision making, and effective communication skills. Exceptional professional judgement along with experience with daily, clinical ambulatory operations including, but not limited to, overseeing staff and physician schedules, and leveraging clinical metrics to drive improvements while tracking overall progress for the division. Demonstrated success managing varying levels of staff in an academic healthcare setting.

Skills

• Communication
• Customer Service
• Front Desk Operations
• Insurance Precertification
• Insurance Verification
• Interpersonal Communication
• Medical Records Management
• Microsoft Office
• Organizing
• Patient Services
• Physician Practice Management
• Supervisory Management
• Telephone Triage

Salary Range

$70,600.00 - $109,500.00 / Annually

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.