Pediatric Mobile Clinic Driver and Registration Representative

Responsibilities

• Greets patients and families.
• Arrives patients in billing and scheduling systems.
• Verifies patient identification using two identifiers.
• Identifies and corrects registration errors, including completing missing registration data.
• Obtains necessary information from the patient and/or their representative, including health history paperwork and patient surveys.
• Completes the registration process.
• Schedules, reschedules, and cancels patient appointments.
• Accurately sets up new patient records in Epic.
• Reconciles patient data when multiple accounts exist to combine records.
• Confirms or collects patient demographics and enters into appropriate system(s).
• Verifies insurance eligibility/coverage and obtains the necessary pre-certifications/authorizations, when applicable.
• Identifies services where no payment source has been identified to be followed up by Patient Navigation or Social Work teams.
• Identifies and assesses patients’ needs (e.g., interpreters, transportation, etc.).
• Remains visible and accessible to patients and their families during site visits.
• Maintains cleanliness and order in the reception area.
• Monitors reception and vehicle surrounding areas.
• Keeps patients informed of schedule progress and delays.
• Protects Personal Health Information (PHI) as indicated by HIPAA regulations.
• Drives the company-owned vehicle in a safe and responsible manner.
• Ensures the vehicle is adequately fueled and mechanically sound, completing pre- and post-inspections before and after each use, with support from skilled maintenance providers.
• Coordinates and tracks routine vehicle maintenance, as required.
• Cleans vehicle daily and stocks required supplies, as needed.
• Facilitates site assessments for parking location and safety considerations, as well as on-site access logistics.
• Identifies areas of improvement and communicates to appropriate supervisor.
• Manages incoming calls while providing necessary information.
• Communicates with external customers to help support vehicle maintenance and supply ordering.
• Works with both UR and non-UR physician offices and other departments to help support patients with navigating appointments or other required needs.
• Manages multiple processes in the medical system, including messaging and In Basket.
• Provides training to new staff in all aspects of work practices related to the department’s mobile vehicle services, including orientation, registration, scheduling, reception, and customer service.
• Assists clinical personnel, as needed.

Requirements

• New York State Driver's License with acceptable driving record per our insurance carrier required.
• Commercial (CDL) New York State Driver’s License preferred.

Qualifications

• High School Diploma or equivalent and 2 years relevant experience in a healthcare or customer service setting required.
• Associates degree preferred.
• Equivalent combination of education and experience.

Skills & Abilities

• Basic computer skills required.
• Excellent customer service and communication skills required.
• Flexibility for work location and hours of operation required.
• Experience with Healthcare Information Management systems preferred.
• Experience supporting/serving under-resourced or underserved communities, or partnering with community-based organizations preferred.
• Experience operating an RV or commercial vehicle preferred.