Mobile Imaging Driver/Patient Service Representative

Responsibilities

• Transports Mobile Mammography Coach to assigned locations within established timeframes to ensure excellent customer service is provided.
• Performs general maintenance checks on the vehicle including filling with gas, checking fluid levels, checking tire pressure and cleaning windows; promptly reports any vehicle problems or maintenance issues to supervisor to ensure a safe vehicle.
• At each location, you will conduct set-up and tear down of the trailer.
• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Cookordinate with the back-office staff for timely and effective care of patients.

Requirements

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations.
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.

Qualifications

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.