PC Technician (On-site)

About the role

The PC Technician provides customer support for the IT Department to include end user support, minimal network support, general equipment maintenance, and inventory management.

Responsibilities

• Customer service to employees with hardware/software issues
• Ensure computers interconnect seamlessly with diverse systems including associated storage systems, email servers, computer conferencing system, application servers and administrative systems.
• To document and switch out any hardware which is malfunctioning
• Track/order parts inventory for adequate supply of needed components.
• Resolve daily email support ticket requests.
• Aid the IT department with various projects.
• Perform miscellaneous job-related duties as assigned.
• Maintain endpoint security

Requirements

• Organizational skills and ability to multi-task
• Proficient in (hardware/software) setup of new computers
• Basic knowledge of Windows Servers, Active Directory, DHCP, DNS, FTP, VPN, TCP/IP, network topology, Azure, Remote Desktop, network printers and scanners
• Proficient in Microsoft Office/Office 365 and cloud computing
• Experience troubleshooting hardware and software problems.
• Basic knowledge of audio/visual systems, including conference room equipment.
• Knowledge of software distribution tools
• Strong verbal and written communication skills
• Positive and motivating attitude
• 2+ years in the Helpdesk/IT industry

Qualifications

• Experience with MS Server, Azure, LAN/WAN Hardware, and troubleshooting required.
• Excellent communication skills with a positive attitude.
• Excellent organizational skills, flexibility, prioritization, and multi-tasking skills.
• Mentors and takes lead with other technicians.
• The ability to function in a service capacity.
• Must attend virtual training classes to ensure firm is at the cutting edge of technology.
• Must utilize Udemy for Business.
• Shows progress in working towards obtaining professional certifications.
• Strong knowledge of networking technology.

Skills

• Customer service
• End user support
• Network support
• Equipment maintenance
• Inventory management
• Hardware/software setup
• Windows Servers, Active Directory, DHCP, DNS, FTP, VPN, TCP/IP, network topology, Azure, Remote Desktop, network printers and scanners
• Microsoft Office/Office 365 and cloud computing
• Troubleshooting hardware and software problems
• Audio/visual systems, including conference room equipment
• Software distribution tools
• Verbal and written communication skills
• Networking technology

Benefits

• Equal employment opportunities
• Reasonable accommodations for individuals with disabilities
• Overtime (40+ hours) may be required as needed

Pay

• Not specified

Schedule

• Not specified

Physical Demands

• Sit and/or stand for long periods of time
• Able to handle stressful situations
• Able to work under time constraints
• Long hours may be required

Work Environment

• Handle stressful situations
• Multi-tasking
• Work within reasonable time constraints
• Meet production schedules and budgets
• Work in normal office environment
• May also be required to work outside of a normal office from time-to-time

Equal Employment Opportunity

• Cuhaci & Peterson provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Management Rights

• Management’s right to assign or reassign duties and responsibilities to this job at any time

Contract Type

• At will