PC TECHNICIAN

Job Location: 150 N 18th Ave, Phoenix, AZ 85007

About the role

This position provides IT Desktop Support for Arizona Department of Health Services personnel, including 2nd tier computer support for desktops and computer peripherals. Responsibilities include routine testing and analysis of Local Area Network hardware and software, monitoring LAN performance, and recommending corrective actions. The role serves as a technical resource to Desktop Support technicians, installs and maintains midrange operating systems, evaluates system specifications, and troubleshoots networking and operating system problems. This position supports the Health Services (HS) domain with approximately 2,400 users across multiple platforms and applications, including the Health Emergency Operations Center, Preparedness Activations, Active Directory, and other application servers as assigned.

Responsibilities

• Hardware upgrades, PC deployments, and ticket resolution
• Software installation and configuration
• Diagnose hardware and software issues
• Provide training and assistance to staff
• Prepare reports and document resolutions
• Other duties as assigned related to the position

Requirements

• Deep knowledge of PC hardware and Windows software, including operating systems, Microsoft Office, and ODBC/databases
• Understanding of networking concepts
• Knowledge of Apple devices and enrollment into an MDM system
• At least three years of full-time desktop support experience, or at least one of the following certifications: CompTIA A+, Microsoft MCDST
• Intermediate knowledge of data management and systems administration is preferable
• Familiarity with Google platform, Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies
• Valid driver’s license
• Valid level one fingerprint clearance card issued pursuant to A.R.S. 36-113

Skills

• Advanced troubleshooting
• Strong customer service
• Ability to work with non-technical audiences
• Effective oral and written communication
• Monitor division goals and objectives, adjusting work plans as needed
• Collaborate with staff on technical problems and assist in developing solutions
• Interpret state and federal regulatory/management laws, rules, and guidance
• Diagnose hardware issues down to the component level
• Support a diverse, multi-cultural workforce

Qualifications

Selective preference for candidates with an Associate’s degree plus 1–3 years of experience in desktop support (or equivalent experience).

Pay

$57,750 annually

Benefits

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave: Up to 12 weeks per year for newborn or newly placed foster/adopted child (pilot program)
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan (State contributes 50% of total cost; 27-week wait period for new employees)
• Award-winning infant-at-work program
• Credit union membership
• Transit subsidy
• ADHS Student Loan Assistance Program: Eligible employees can receive up to $300.00 per month for outstanding student loans