PC Technician

About the role

The PC Support Technician provides on-site technical support to hospital staff, focusing on device refresh tasks, troubleshooting, and ensuring reliable access to technology in a clinical environment.

Responsibilities

• Perform laptop and desktop refresh tasks, including installation, configuration, imaging, and troubleshooting.
• Provide on-site technical support to hospital staff with minimal disruption to clinical workflows.
• Maintain accurate documentation of equipment inventory, service requests, and completed work.
• Collaborate with IT team members to resolve technical issues promptly.
• Ensure adherence to hospital policies, procedures, and security protocols.

Qualifications

• Proven experience in field services, desktop support, or a similar technical support role.
• Strong customer service skills with the ability to communicate effectively with medical staff.
• Detail-oriented with strong organizational abilities.
• Self-motivated and capable of working independently.
• Experience in a hospital IT environment is a plus.

Skills

• Support Install Desktop Service Troubleshooting Installation Additional Skills & Qualifications Time Management: Ability to prioritize and manage tasks in a fast-paced environment. Adaptability: Comfortable handling unexpected issues and changing priorities. Communication: Strong written and verbal communication skills for documentation and user interaction. Team Collaboration: Ability to work effectively with IT team members and internal stakeholders. Technical Certifications: CompTIA A+, Network+, or similar preferred. Basic Networking Knowledge: Understanding of basic network configurations and troubleshooting.