PC Technician

About the role

The Desktop/PC Technician supports the Special Operation Command Information Technology Enterprise Contract (SITEC) at SOCOM Headquarters at MacDill, AFB FL. This position provides direct Tier I–II technical support for the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments.

Responsibilities

• Troubleshoot and proactively resolve technical issues
• Respond to requests for technical support
• Provide recommendations for technical support
• Provide technical problem solving for customer support of databases
• Install, configure, and maintain desktop and laptop PCs, mobile devices and peripherals, such as printers
• Install and configure application and operating system software and upgrades
• Diagnose and resolve complex hardware/software, network connectivity, and user experience issues
• Work with hardware and software vendors to verify timely product delivery and ensure new equipment is installed and ready to operate on schedule
• Perform data migration to new machines
• Manage software licensing and create policies and procedures for upgrades
• Analyze and make recommendations for hardware and software standardization

Requirements

• A DoD security clearance at the TS/SCI level is required.

Qualifications

• At least 1 year of previous experience working as a PC Tech or Help Desk
• A demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude
• Education/Years of IT Experience: Min 6 years with HS Diploma, 4 years with AS/AA degree, or 2 years with BS/BA

Skills

• Advanced troubleshooting skills
• Technical problem-solving abilities
• Customer service orientation

Pay

N/A

Schedule

Full-Time

Benefits

N/A

Benefits

N/A