PC TECH SUPPORT -

Department

IT - Customer Service

FTE

1.00 Full Time

Shift

Days

Position Summary

Provide PC workstation support to the computer user population. Assume responsibility for the installation and correction of hardware and software problems at the end-user level. Ensures adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.

Standardization

• Participate in the Hospitals hardware and software standardization efforts as appropriate and assigned

Installation

• Responsible for the installation and implementation of PC and Workstation systems as they pertain to PC's

Assist

• Absist PC and Workstation users with hardware/software and network problems as they pertain to PC's
• Responsible for assisting in the implementation of the client side of PC Client/Server applications

Document

• Prepare documentation for computer programs modified and developed

Assemble

• Ability to completely disassemble and reassemble PC hardware with minimal assistance

Development

• Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops

Qualifications

• Education: Essential: Vocational or Technical Nonessential: Bachelor's Degree Essential: Education specialization: Related - Post High School Nonessential: Related Discipline
• Experience: Essential: Computer science, electronics or related field 2 years directly related experience Nonessential: 3 years directly related experience

Credentials

• Essential: Not Applicable/Not Required

Physical Conditions

• Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.