Pc Technician Support
About the Role
We are seeking a motivated and customer-focused Field Services Technician to support a large-scale hardware refresh initiative. In this role, you will provide hands-on technical support, perform laptop and desktop deployments, and assist end users with troubleshooting and technology-related issues. This is an excellent opportunity for someone who enjoys working directly with technology, solving problems, and delivering outstanding customer service.
Responsibilities
- Perform laptop and desktop refreshes, including installation, configuration, migration, and troubleshooting.
- Provide on-site technical support to end users, ensuring minimal disruption to their daily work activities.
- Maintain accurate records of equipment inventory, asset tracking, and service requests.
- Collaborate with IT team members to resolve hardware and software issues in a timely manner.
- Follow established IT processes, procedures, and documentation standards.
- Assist with device deployment, replacement, and lifecycle management initiatives.
Requirements
Technical Skills
- Experience installing, configuring, and troubleshooting laptops, desktops, and peripheral devices.
- Basic understanding of operating systems, hardware components, and device connectivity.
- Familiarity with inventory management and asset tracking processes.
- Basic networking knowledge, including troubleshooting connectivity issues.
Customer Service & Communication
- Strong customer service skills with the ability to communicate effectively with users of varying technical abilities.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts clearly and professionally.
Professional Skills
- Strong attention to detail and organizational skills.
- Ability to work independently while effectively collaborating with a team.
- Proven problem-solving and troubleshooting abilities.
- Self-motivated with a strong sense of accountability and ownership.
- Effective time management skills with the ability to prioritize multiple tasks.
Qualifications
Preferred Qualifications:
- CompTIA A+, Network+, or comparable technical certifications.
- Previous experience in desktop support, field services, hardware deployments, or technical support roles.
- Experience working in fast-paced environments with changing priorities.
Work Environment
- Collaborative and supportive team atmosphere.
- Hands-on technical work involving the installation, configuration, and troubleshooting of computer equipment.
- Opportunities to interact directly with end users and provide impactful technical support.
- Combination of independent work and teamwork to achieve project goals.
- Dynamic environment requiring adaptability, initiative, and strong customer service skills.
- Access to training and professional development opportunities to help grow your technical skillset and career.
Why Join Us
This role offers the opportunity to gain valuable hands-on IT experience, work with modern technology, and contribute to high-impact technology initiatives. If you're a motivated technician who enjoys solving problems and helping users succeed, we'd love to hear from you.
Pay
The pay range for this position is $20.00 - $22.00/hr.
Benefits
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Schedule
This is a fully onsite, contract position based in Milwaukee, WI.
This position is anticipated to close on Aug 18, 2026.