PC Support Technician

Job Responsibilities

• Provide help desk and desktop support services, diagnose technical issues, and implement resolutions or temporary workarounds when immediate resolution is not possible.
• Install, configure, troubleshoot, maintain, and relocate desktop computers, laptops, printers, peripheral devices, and related hardware and software.
• Perform system imaging, software installations, upgrades, patches, and operating system configuration to optimize system performance.
• Install and configure network adapters, internet connections, and peripheral devices.
• Diagnose and resolve network connectivity, cabling, and configuration issues.
• Respond to user inquiries and service requests, providing technical assistance for PCs, servers, hardware, software, operating systems, and standard business applications.
• Collaborate with other IT teams to resolve complex issues and help ensure compliance with Army and Department of Defense (DoD) cybersecurity policies and procedures.
• Coordinate technical support activities with the local Network Enterprise Center (NEC) and other IT support organizations.
• Manage and resolve service tickets for Training Management Directorate (TMD) users in accordance with established service level requirements.
• Maintain IT asset inventories and documentation related to hardware, software, and system configurations.
• Support the implementation and maintenance of organizational IT standards, policies, and procedures.
• Provide on-call support outside normal business hours for scheduled maintenance, service interruptions, and mission-critical incidents.

Qualifications

• A U.S. Citizen with an active DoW Secret Clearance.
• IAT Level II certification or higher in accordance with DoD 8570.01-M / DoD 8140 requirements (e.g., CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, or equivalent).
• Two (2+) years of experience as a PC Support Technician, Help Desk Specialist, Desktop Support Technician, or in a related IT support role.
• Experience installing, configuring, troubleshooting, and supporting PC, workstation, and server hardware and software.
• Experience diagnosing and resolving network connectivity, cabling, and network interface issues.
• Experience providing help desk and desktop support, identifying technical issues, and implementing effective solutions.
• Experience responding to user inquiries and providing technical assistance for PC systems, operating systems, and standard business applications.
• Knowledge of Windows workstation administration and support.
• Current certification in one or more of the following technologies: Microsoft Windows 10/11, Microsoft Server 2016/2019, or Microsoft Modern Desktop Administrator.
• Preferred: Associate's degree in Computer Science, Information Systems, Information Technology, or a related field.
• Experience working in a Department of Defense (DoD) environment.
• Experience providing quality service and support for mission-critical systems and VIP end users.
• Excellent communication skills (written and oral) and interpersonal skills.
• Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
• Problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.