PC Support Technician

About the role

We are seeking a dependable and customer‑focused IT Support Specialist to provide software, desktop, and handheld device support in a fast‑paced enterprise environment. This long‑term contract (12+ months) position is 100 % onsite in Renton, WA and offers an opportunity to build an IT career while supporting end users and business technology.

Responsibilities

• Provide phone‑based and remote technical support for desktops, laptops, mobile devices, and software applications.
• Troubleshoot and resolve hardware, software, imaging, and access‑related issues.
• Perform laptop hardware repairs and component replacement, including memory, motherboards, and other internal components.
• Image and configure systems for deployment.
• Communicate effectively with users and internal support teams to resolve technical issues.
• Document support activities and maintain accurate records.
• Manage multiple priorities while delivering excellent customer service.

Required Qualifications

• Experience troubleshooting PC hardware and software issues.
• Ability to disassemble and reassemble laptops for repair.
• Experience with operating system imaging and deployment.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• Valid driver’s license and reliable personal transportation.
• Must be able to work onsite five days per week.
• Demonstrated reliability, punctuality, and consistent attendance.
• U.S. Citizen or Green Card/Permanent Resident.

Preferred Qualifications

• CompTIA A+ Certification (or willingness to obtain within one year of hire).
• Additional IT certifications such as Google IT Support, Coursera IT, or similar.
• Previous help desk, desktop support, or technical support experience.

Additional Requirements

• Ability to pass a non‑THC drug screening and a 7‑year background check.
• Occasional travel may be required for training and support activities.
• Dependability and regular attendance are essential for supporting business‑critical operations.

Pay

$21.57 per hour.

Schedule

Monday – Friday, 9:00 AM – 6:00 PM.

Benefits

• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital insurance
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation or sick leave)