PC Support Technician

About the Role

Join the Laramie County Library System as a PC Support Technician and use your technical expertise to support the people, tools, and systems that keep library services running. You will work in a collaborative environment where every solved ticket, reliable connection, and helpful training session contributes to better service for staff, patrons, and the community.

Responsibilities

• Assist staff and patrons with technology-related questions, troubleshooting, and access to library systems and equipment.
• Install, configure, maintain, and inventory technology equipment, including workstations, laptops, peripherals, and related software.
• Support network, internet, and system connectivity needs by monitoring performance, coordinating service requests, and assisting with issue resolution.
• Research, evaluate, and recommend technology solutions that address operational needs, improve service delivery, and support long-term planning.
• Develop and provide technology training, guidance, and support materials to help staff and patrons use digital tools effectively.
• Maintain confidentiality, security, and compliance when handling technology systems, user information, and organizational data.

Qualifications

• Associate degree from an accredited college or 3 years of relevant experience.
• Certification in one or more of the following:
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Security+
  • CompTIA CySA+
  • Cisco Certified Network Associate (CCNA)
• Or the equivalent combination of education, experience, and certification.

Skills

• Proficiency with a variety of hardware and software programs, including Microsoft operating systems and Microsoft Teams.
• Above-average troubleshooting skills.
• Excellent customer service and training abilities for users of all technical levels.
• Ability to work independently, prioritize tasks, and manage details effectively.
• Valid Wyoming driver’s license or ability to obtain one within six months.

Preferred Qualifications

• Course work or preparation for professional IT certification.
• Relevant associate-level IT certification.

Pay

$23.10 – $34.64 per hour, depending on experience.

Schedule

Full-time, 38 hours per week. Work schedules are predominantly office hours but may include evenings and weekends. Employees must be available to work anytime the library is open.

Benefits

• 100% employer-paid contributions to the Wyoming Retirement System (lifetime pension plan).
• 85% employer-paid medical and dental premiums.
• $25,000 in employer-paid life insurance.
• 13 paid holidays, vacation, sick leave, and one personal day annually.
• Vacation starts at three weeks annually and increases with years of service.
• Deferred compensation (457b), vision coverage, prepaid legal services, and other voluntary benefits.
• Access to the Cheyenne-Laramie County Employees Federal Credit Union.

Physical Requirements: Ability to move computer equipment, stoop, bend, lift, and perform fine hand motor coordination tasks.