PC Support Technician

About the role

Provide expert network and computer support to hospital staff, including troubleshooting hardware and software, monitoring network traffic, overseeing automatic backups, and analyzing problems promptly.

• Install, configure, and troubleshoot software applications, including Microsoft Office Suite and various productivity tools.
• Provide remote desktop support using remote desktop tools and techniques.
• Support Windows Operating System, Novell Software, Microsoft Office Software, and other approved IT applications.
• Respond to user inquiries about supported software and offer assistance.
• Contribute to software licensing efforts.
• Resolve personal computer hardware issues in a timely manner.
• Direct users to appropriate resources for issues outside IT’s purview.
• Maintain thorough records of user assistance requests and evaluate them to identify training needs.
• Collaborate closely with IT management and report potential problems immediately.

Technology Awareness and Education

• Stay current with evolving technological trends to ensure the hospital’s IT infrastructure remains cutting-edge and secure.
• Attend educational programs and training sessions to expand knowledge of technological advancements.
• Consult trade periodicals, websites, and other sources to keep up with new trends.

Requirements

• Strong problem-solving skills and a passion for staying current with technology.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi configuration.
• Excellent communication and interpersonal skills to assist users effectively.
• Proven ability to work collaboratively in a team environment.
• Experience with Windows OS and Mac OS, including installation, configuration, and troubleshooting.
• Proficiency in troubleshooting, repairing, and maintaining desktop hardware components (CPUs, RAM, hard drives, peripherals).
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Pay

Salary range: $57,450.00 – $91,936.00 USD. Compensation is determined by job-related work experience, internal equity, and industry-specific market data. Some positions may be eligible for clinical certification pay and shift differentials. The listed range reflects full-time compensation and will be prorated based on employment status.

Benefits

• Medical, dental, and vision insurance.
• Savings accounts and voluntary benefits.
• Wellness programs and discounts.
• Paid life insurance.
• Generous 401(k) match.
• Adoption assistance.
• Back-up daycare.
• Free onsite parking.
• Recognition rewards.
• Fully paid tuition program or generous tuition assistance for career advancement.