PC/Desktop Support Technician
Ohio State University Physicians · Columbus, OH · 2 days ago
On-siteInformation Technology$22.61/hrFull-time
Responsibilities
- Field support calls and follow through on reported problems to resolution.
- Troubleshoot and resolve basic PC problems.
- Setup and install Windows-based operating systems.
- Install and maintain general business applications including Microsoft Office products, cloud-based technologies and browser support, local clinical applications.
- Maintain PC-level network connectivity including maintenance of the general user network account.
- Support PC hardware issues including the installation and maintenance of internal hardware upgrades such as memory, hard drives or video cards, printers.
- Travel to/from clinics and business offices to provide on-site support to customers.
- Utilize user ticket management software to track and document work, including good documentation on issue status and resolution, communication with customers and leadership roles, and to close tickets in a timely manner.
- Adhere to departmental policies and procedures at all times.
Requirements
- A high school diploma or equivalent.
- Two years of PC/Desktop or server support/administration, specializing in Microsoft-based operating systems.
Preferences
- Application support experience in a healthcare environment.
Pay
USD $22.61 - USD $33.92 /Hr.