PBX - Telephone Operator

About the role

The PBX Telephone Operator at Hyatt Regency Savannah is responsible for answering incoming calls to the hotel. Duties include maintaining a pleasant attitude and excellent phone demeanor, handling a high volume of calls, and being able to answer questions about the hotel.

Responsibilities

• Answer incoming calls to the hotel
• Maintain a pleasant attitude and excellent phone demeanor
• Handle a high volume of calls
• Answer questions about the hotel
• Assist at the desk with check-ins and check-outs (if needed)

Requirements

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal communication skills
• Ability to sit for long periods of time
• Flexible to work a flexible schedule, including weekends and holidays
• Proficient in basic computer skills
• Customer service experience preferred

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal communication skills
• Ability to sit for long periods of time
• Flexible to work a flexible schedule, including weekends and holidays
• Proficient in basic computer skills
• Customer service experience preferred

Skills

• Good typing skills
• Pleasant attitude
• Excellent phone demeanor
• High volume call handling ability
• Hotel knowledge

Benefits

• Medical/Dental/Prescription/Vision Insurance
• Flexible Spending Accounts
• Disability and Life Insurance
• Paid Family Bonding Time
• Adoption Assistance
• $1,000 per year for Educational Assistance
• Complimentary and Discounted Hyatt Hotel Room Nights
• Free Meals in our Colleague Dining Room
• Paid Time Off & Paid Holidays
• 401(k) with Employer Match
• Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more)

Pay

Details not specified

Schedule

Details not specified