PBX Operator - The Watermark Hotel

About the role

The PBX Operator is responsible for managing and maintaining the hotel's phone system, ensuring smooth communication and customer satisfaction.

Responsibilities

• Monitor and manage the hotel’s PBX system to ensure reliable phone service.
• Handle incoming calls, transfer calls, and escalate issues to the appropriate departments.
• Respond to customer inquiries and assist with technical support as needed.
• Perform routine maintenance and troubleshooting of the PBX system.
• Collaborate with other departments to resolve complex issues.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a customer service or technical support role.
• Strong organizational skills and the ability to multitask.
• Excellent communication skills, both verbal and written.
• Basic knowledge of PBX systems and telecommunication technologies.

Qualifications

• Proficiency in Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends.
• Valid driver’s license and access to a vehicle for occasional travel.

Skills

• Customer service skills.
• Technical troubleshooting abilities.
• Attention to detail.
• Problem-solving skills.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.
• Employee discounts on hotel services.

Pay

The salary range for this position is $18,000 to $22,000 annually.

Schedule

The PBX Operator works Monday through Friday, with some evening and weekend shifts required.