PBX Operator (PM/Overnight Shifts)

About the role

This position is responsible for assisting with all inbound information requests to the resort from owners, guests, resort departments, personnel, and guest units. The PBX Guest Services Agent will respond to all inbound owner/guest requests or inquiries, internal service requests, and other information requests to ensure that all inquiries are addressed and resolved immediately to create a sense of urgency and importance to the experience of our owners and guests. This position will have a solid understanding of resort facilities and services, as well as possess a general knowledge of club ownership services, in order to properly facilitate information requests from club owners and guests to the proper department for resolution of any concerns, requests, or issues. The PBX Guest Services Agent will efficiently distribute calls to various individuals and departments as needed to ensure timely response to any information request to ensure guest satisfaction. They will also