Overnight PBX/Phone Operator

Responsibilities

• Maintain regular attendance in compliance with Omni standards.
• Maintain high standards of personal appearance and grooming.
• Answer all incoming phone calls to the resort using the proper protocol.
• Take requests from guests or transfer to the appropriate department.
• Assure requests for maintenance or repairs are logged and promptly dispatched to the corresponding department.
• Follow up with guests regarding all concerns.
• Demonstrate current knowledge of all key personnel and departmental functions.
• Accommodate room changes expediently.
• Assist with billing inquiries and be knowledgeable of all details included within guest folios.
• Log all guest requests, service deficiencies, and work orders in Synergy and Opera.
• Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency procedures, and execute to standard.
• Be familiar with all hotel amenities and facilities.
• Understand the importance of Medallia scores.
• Assist management with miscellaneous front office tasks.

Qualifications

• Ability to clearly and professionally communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to multitask, prioritize, organize and follow up.
• Previous customer service experience and cashiering is preferred.
• Must be able to work a flexible schedule and willing to work nights, weekends, and holidays.

Benefits

This is an ideal opportunity for someone who wants to grow in the industry and make their mark!

Pay

The pay range for this position is not specified.

Schedule

The schedule for this position is not specified.