PBX Operator

The PBX Operator Services Unit is the “front door” into the hospital for both the community and those seeking information indigenous to the UCSF Health hospitals. PBX Operator Services staff answers both internal and external calls for the hospitals. They also provide limited patient information, when appropriate, per hospital policies. Additionally, several emergency procedures initiated throughout the medical center are executed from within the PBX Operator Services Unit.

Qualifications

• Excellent verbal and interpersonal communications skills.
• Good written communication skills.
• Proficient computer skills required (Word, Excel, PowerPoint, navigate software for documentation/can train, etc.).
• Basic computer literacy/CRT skills; typing and/or keyboard ability; working knowledge of or aptitude for medical terminology; basic and practical clerical skills.
• Experience in monitoring critical/emergency phone lines, alarms, and coordinating emergent response.
• This position requires flexibility to orient and work at all UCSF Health locations.
• 1 year answering public facing telephones in high volume, critical information environment.
• 1 year recent hospital PBX operator experience or PBX operator in a high volume environment.
• High School graduation or equivalent.

Preferred Qualifications

• 1 year of previous work experience in a medical facility.
• 1 year of call center experience in the healthcare field.
• Ability to work in a high pressure, high volume department with individuals who are in crisis.
• Medical Terminology certification.
• Post-secondary education preferred.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service have prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

Additional Information

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html.

About The Team

The Telecommunication - PBX department ensures UCSF remains connected across its various campuses and facilities, enabling seamless collaboration among healthcare providers, researchers, educators, and administrators. By providing reliable communication services, the department supports UCSF's commitment to patient care, scientific innovation, and public service.