PBX Operator

About the role

Provides professional, courteous telephone and radio service to both guests and employees at Enchantment, a fast-paced, collaborative, and inclusive resort known for delivering personalized extraordinary experiences.

Responsibilities

• Answers the telephone with appropriate greetings and transfers calls to correct extensions.
• Takes messages accurately and logs them in Visual One; relays pertinent messages immediately to guests or staff.
• Communicates with all departments via telephone, email, and/or radio.
• Relays guest requests and problems to the correct department and follows up.
• Runs daily reports for PBX and other departments.
• Records arrivals as noted by the Front Gate and notifies the front desk of guest arrivals.
• Completes guest request log with follow-up to all departments.
• Logs all incoming packages on the package log.
• Prepares key packets for 2nd shift.
• Adheres to property standards and those of leading triple-A and Mobil ratings.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• Prior PBX experience preferred.
• Good telephone voice and detail-oriented.
• Basic clerical skills, including filing, and knowledge of computer systems.
• Basic knowledge of standard office machines.
• Ability to multi-task many priorities at one time.

Physical Requirements

• Lifting: Up to 20 pounds.
• Sitting: 95% of the time.
• Standing and walking: 5% of the time.
• Excellent hearing and manual dexterity.
• Must be able to read computer screens/LED readouts on console from 1-3 feet.
• Not claustrophobic, as the role involves working in a small space.

Supervision received from Front Office Manager, Guest Services Manager, and Resort Manager.