PBX Operator

About the role

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Responsibilities

• Provide guests with information on hotel facilities and services, local directions, and emergency, safety, and security procedures.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Be aware and prepare for all in-house group meetings and VIP arrivals.
• Answer phone calls within prescribed time frame, respond to guest requests professionally according to established scripts and standards, and dispatch services/resolution per procedures.
• Ensure calls are logged and follow up with guests to ensure total guest satisfaction.
• Communicate any outstanding guest requests or issues to management for additional monitoring or follow‑up.
• Perform other duties as assigned.

Requirements

• Basic reading and writing skills.
• Six months experience as a phone/switchboard operator.
• Fluent English; other languages preferred.

Skills

• Ability to speak, listen, and use a keyboard to type or route messages (typically while seated).
• Strong communication skills for interacting with guests and employees.
• Reading and writing abilities for completing departmental records/logs and taking messages.

Schedule

• May be required to work nights, weekends, and/or holidays.