PBX Operator

About the role

Joining AdventHealth is about extending the healing ministry of Christ. You'll be part of a community that values the whole person and serves to uplift others.

Responsibilities

• Pick up all shifts weekdays & weekends, and days, evenings, and overnight shifts as needed.
• Contact key personnel after hours as needed.
• Maintain an operational call log of all activities, requests, and issues.
• Cultivate accurate knowledge of hospital disaster codes and announce them efficiently according to procedure.
• Project a positive and helpful demeanor while working with patients, visitors, physicians, and staff.
• Communicate effectively with patients, families, and healthcare team members.
• Forward calls promptly to proper departments, patient rooms, or staff as necessary.
• Understand and respond to all codes and alarm systems.
• Update and maintain all on-call lists for staff when notified of changes.
• Answer calls promptly, courteously, and accurately.
• Execute overhead announcements with skill and proficiency.
• Work with attention to detail in reading, writing, and computer tasks.
• Organize and interact with healthcare team members.
• Adapt to change and be willing to work flexible schedules, including nights, weekends, and holidays.
• Follow both written and verbal instructions.

Requirements

• Basic understanding of numerous computer systems.
• Proficient in the English language.
• Effective communication skills.
• Customer service skills.
• Experience with Microsoft Office Suite.
• Attention to detail in reading, writing, and computer tasks.
• Organizational and interpersonal skills.
• Ability to follow written and verbal instructions.
• Willingness to work flexible schedules, including nights, weekends, and holidays.
• Clear and precise speaking abilities.

Qualifications

• High School Grad or Equivalent.
• 1+ experience in switchboard operations.

Skills

• Knowledge of basic insurance concepts.
• Bi-lingual abilities.

Benefits

Extensive benefits package including medical, dental, vision insurance, life insurance, disability insurance, paid time off, retirement plan, and more.

Schedule

PRN Shift (Day-Weekend)

Pay

$15.15 - $22.73 per hour

Physical Requirements

View physical requirements

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances.