Payroll Coordinator

About the role

The Payroll Coordinator supports payroll operations through accurate and timely processing of employee payroll data, responds to inquiries, handles garnishments, and performs system updates. This role reports directly to the Payroll Supervisor and plays a critical role in ensuring payroll transactions are completed accurately, efficiently, and in compliance with established policies and procedures.

Responsibilities

• Respond to payroll-related communications and employee inquiries in a timely and professional manner
• Promptly escalate complex or unresolved issues to the Payroll Supervisor
• Process and maintain wage garnishments in accordance with established procedures and escalate non-routine or complex garnishment issues to the Payroll Supervisor
• Perform data entry and process payroll-related updates as required to support accurate and timely payroll processing
• Update and maintain accurate employee payroll records in Workday
• Aid in payroll processing preparation by entering, organizing, and validating payroll data
• Support payroll audits, reporting, and documentation as assigned
• Maintain organized records of payroll transactions, correspondence, and supporting documentation
• Aid in employment verifications that require payroll data
• Routinely escalate all payroll discrepancies, employee concerns, and exceptions through the Payroll Supervisor for review and resolution
• Ensure adherence to payroll policies, procedures, and confidentiality standards
• Provide general administrative support to the payroll function
• Confer with Payroll Supervisor, before making any escalation to HR or Finance leadership unless specifically directed by the Payroll Supervisor
• Support issue resolution by providing complete, accurate documentation and context when escalating to the Payroll Supervisor
• Follow established payroll procedures and ensure issues are routed through the appropriate internal chain of command
• Maintain confidentiality and professionalism in handling sensitive payroll matters

Qualifications

• Two- or Four-Year degree from an Accredited Institution in a related field such as Accounting, Finance, HR, preferred
• 1–3 years of payroll, HR, or administrative experience
• Working knowledge of Workday and Microsoft Office applications, particularly Excel, with the ability to accurately enter, update, and maintain payroll data
• Strong data entry skills and proficiency in Microsoft Office, particularly Excel
• High attention to detail with ability to ensure accuracy under tight deadlines
• Strong organizational and time management skills with ability to manage multiple priorities
• Strong communication and customer service skills
• Ability to follow direction and adhere to structured escalation processes
• Demonstrates professionalism, sound judgment, and strong sense of urgency
• Ability to maintain confidentiality and handle sensitive information