Payments Specialist

About the role

Join a team committed to hardworking Kentuckians at Abound Credit Union. We're dedicated to supporting your financial wellness and fostering a connected, learning-driven, and fun environment.

Responsibilities

• Processes daily ACH activities, including receiving, editing, posting, and balancing daily ACH item files from the Federal Reserve System.
• Manually processes mobile and ACH dispute files, verifying all transactions through OFAC.
• Posts warehoused ACH items, reenters ACH exceptions, manually posts mortgage and Visa ACH payments, creates ACH return file, and processes ACH Origination files for Lending, Accounts Payable, and external member transfers through the Federal Reserve.
• Sends and receives NOCs.
• Processes disputed ACH transactions through Centrix and the Federal Reserve.
• Verifies data input for accuracy, works share draft and loan draft exceptions, follows UCC regulations to determine which exceptions should be posted and which should be returned.
• Verifies share draft data and researches through Alloya and sends Share Draft return file to Alloya daily.
• Processes incoming and outgoing wire transfers for members in accordance with established procedures, serves as a resource for Retail staff in their process of initiating wire transfers, and ensures that all outgoing wire activity is properly approved, OFAC checks are processed, and represents collected funds.
• Reviews member deposits through Remote Deposit Capture for appropriateness, places appropriate holds when needed, keeps a keen eye on fraud and increased risk levels, and processes accordingly.
• Reviews held Cashback+ purchases by reaching out to members for verification and researching any suspicious gift cards purchased.
• Completes Stop Payment quality control reviews to ensure appropriate processing in compliance with regulatory requirements.
• Conducts research and other validation efforts through group email, Workfront tickets, and phone calls as they relate to the payment systems for business units, members, or other team members with a high degree of accuracy and attention to detail.
• Escalates any suspect transactions or out-of-the-ordinary situations to management to ensure that appropriate actions are taken as necessary.

Requirements

• Minimum High School Diploma or GED.
• Ability to handle, prioritize, and reprioritize multiple tasks across many projects or activities and teams with little to no advanced notice.
• Attention to detail and ability to think critically regarding potentially suspicious or fraudulent activity.
• Ability to interact and work effectively with all levels of the organization including inter-departmental support, department/branch managers, members, and/or vendors (as necessary).
• Self-motivated, enthusiastic, and aggressive with a willingness to support others within the Credit Union.
• Ability to proficiently operate the Microsoft Office suite of applications (Excel, Word).
• Ability to operate computer related equipment of moderate complexity (e.g., multiple open applications, multitasking, and sharing data between applications such as cut/copy/paste).
• Demonstrated ability to comprehend and follow sophisticated automation system input procedures and process flows.
• Ability to remain resilient, postured, polite, and maintain a professional demeanor in all situations.
• Possess a high level of proficiency in exercising active listening and comprehensive skills.
• Superior oral and written communication skills are a must.
• Maintain a high level of organization with strong critical thinking skills is necessary.

Qualifications

• Ability to work in a fast-paced environment.
• Strong working knowledge of payment services.

Skills

• Detail-oriented.
• Knowledge of payment systems, regulatory changes, and industry developments.

Benefits

• Great Salary
• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts

Pay

$17.60 – $22.00 / hour

Schedule

N/A