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Jobs · Management

Payments Operations Specialist - R01568191

Brillio · United States · 1 mo ago
RemoteRemoteManagementTemporary

About the role

The Payments Operations Specialist role supports payment processing, customer verification, reconciliations, compliance reviews, and payment-related issue resolution. This role ensures accurate payment operations, supports fraud prevention and risk controls, and drives operational efficiency across the payment lifecycle.

Responsibilities

  • Review and verify customer payment transactions, including KYC and identity validation activities.
  • Support payment processing activities, including ACH/NACHA file reviews, payment tracking, and reconciliations.
  • Investigate payment exceptions, discrepancies, refund requests, chargebacks, and transaction-related issues.
  • Apply payment policies, operational procedures, and compliance controls consistently.
  • Support fraud prevention, sanctions screening, dispute management, and regulatory compliance processes.
  • Collaborate with internal stakeholders to resolve payment-related issues and support operational objectives.
  • Communicate with customers as needed to support payment verification and authorization activities.
  • Identify process improvements, operational risks, and control gaps to improve efficiency, accuracy, and customer experience.

Requirements

  • 2+ years of experience in Payments Operations, Financial Services Operations, Payment Processing, Risk Operations, Fraud Prevention, Compliance, KYC, Trust & Safety, or related operational functions.
  • Experience investigating payment-related issues and conducting root-cause analysis.
  • Ability to work effectively in a fast-paced, high-volume operational environment.
  • Strong analytical, problem-solving, and decision-making skills.
  • Experience with payment processing, transaction reviews, and reconciliations.
  • Knowledge of ACH/NACHA operations, KYC, fraud prevention, and compliance processes.
  • Strong attention to detail and commitment to accuracy.
  • Excellent verbal and written communication skills.
  • Ability to manage sensitive information with professionalism and discretion.
  • Strong organizational, prioritization, and stakeholder management skills.
  • Ability to work independently while collaborating effectively with cross-functional teams.

Qualifications

  • 2+ years of experience in Payments Operations, Financial Services Operations, Payment Processing, Risk Operations, Fraud Prevention, Compliance, KYC, Trust & Safety, or related operational functions.
  • Experience investigating payment-related issues and conducting root-cause analysis.
  • Ability to work effectively in a fast-paced, high-volume operational environment.
  • Strong analytical, problem-solving, and decision-making skills.
  • Experience with payment processing, transaction reviews, and reconciliations.
  • Knowledge of ACH/NACHA operations, KYC, fraud prevention, and compliance processes.
  • Strong attention to detail and commitment to accuracy.
  • Excellent verbal and written communication skills.
  • Ability to manage sensitive information with professionalism and discretion.
  • Strong organizational, prioritization, and stakeholder management skills.
  • Ability to work independently while collaborating effectively with cross-functional teams.

Skills

  • Experience with payment processing, transaction reviews, and reconciliations.
  • Knowledge of ACH/NACHA operations, KYC, fraud prevention, and compliance processes.
  • Strong attention to detail and commitment to accuracy.
  • Excellent verbal and written communication skills.
  • Ability to manage sensitive information with professionalism and discretion.
  • Strong organizational, prioritization, and stakeholder management skills.
  • Ability to work independently while collaborating effectively with cross-functional teams.

Benefits

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Pay

$XX/X per hour or $XXX,XXX/year, depending on experience and qualifications.

Schedule

Remote/ Hybrid (Chicago, IL OR Austin, TX)

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