Payments Operations Specialist

About the role

This position is responsible for accurate and timely processing of incoming and outgoing payments across multiple channels, including ACH, wires, foreign checks, positive pay/corporate share drafts, and other payment services. The role also supports back-end payment operations, including OFAC screening, fraud monitoring, payment investigations, reconciliation/balancing, billing, reporting, and compliance-related activities.

Responsibilities

• Process daily payment transactions, including ACH, wire transfers, foreign checks, positive pay/corporate share drafts, and other payment types in accordance with procedures and SLAs
• Monitor payment queues, exceptions, failures, suspicious activity, and escalate as needed
• Review OFAC alerts, including evaluating potential sanctions matches and documenting rationale
• Monitor ACH and wire activity for fraud indicators, anomalies, unauthorized activity, and unusual transaction patterns
• Research and resolve payment exceptions, failed transactions, duplicate payments, unauthorized entries, recalls, traces, returns, and misdirected funds
• Perform daily reconciliation and balancing of ACH, wire, and positive pay/share draft transactions against general ledger accounts
• Compile billing data for payment processing services based on transaction volume and fee schedules
• Generate routine and ad hoc reports related to payment volumes, settlement activity, OFAC testing, NCUA reporting, and audit/compliance requests
• Maintain/update procedures and tracking tools used by the Payments Operations team
• Partner with internal teams including support, accounting, compliance/risk, account management, and payments support
• Provide backup support, training, and subject matter guidance on payment processing topics as needed

Requirements

• High school diploma/GED required
• 3 to 5 years of experience in payments operations, payment processing, banking operations, credit union operations, or a related financial services function
• Working knowledge of payment channels such as: ACH, wire transfers, positive pay/corporate share drafts, instant payments, international wires, foreign check collection
• Familiarity with applicable rules and regulations, including: NACHA Operating Rules, OFAC, BSA/AML, Reg CC, UCC Articles 3, 4, and 4A, emerging payments regulations
• Experience with payment investigations, transaction exceptions, reconciliation, fraud monitoring, and/or OFAC screening
• Strong Microsoft Office skills, especially Outlook, Word, Excel, and Office 365
• Experience using payment processing platforms, core banking systems, OFAC/sanctions screening tools, ACH fraud monitoring tools, or similar systems

Qualifications

• Candidate must obtain at least one payments industry accreditation within 24 months of hire. Relevant certifications include:
  • AAP
  • NCPA
  • FPP
  • APRP

Pay

The pay range for this position is $47,840.00 - $58,240.00 per year.

Benefits

• Complete health benefits package (medical, prescription, dental, vision)
• Excellent 401(k) program
• Fully paid life insurance and disability benefits
• 11 paid holidays; 18 PTO days (PTO increases based on tenure)
• Tuition reimbursement
• Community Volunteer Leave

Schedule

This is a permanent, fully remote position based out of Middletown, PA.