Payments Operations Specialist

The Payments Operations Specialist will support critical payment operations within a fast-paced digital environment. Key responsibilities include:

1. Support daily payment operations by ensuring transaction accuracy, compliance adherence, and timely resolution of payment-related issues.
2. Review and verify customer payment transactions, including identity validation and customer verification activities.
3. Support payment processing workflows, including ACH/NACHA file reviews, transaction tracking, and payment reconciliations.
4. Investigate payment exceptions, discrepancies, refund requests, disputes, chargebacks, and transaction-related issues.
5. Perform root-cause analysis to identify operational issues and recommend effective resolutions.
6. Apply payment policies, procedures, and operational controls consistently across payment processes.
7. Collaborate with internal stakeholders to resolve payment issues and support business objectives.
8. Communicate with customers when needed to assist with payment verification and authorization processes.
9. Identify opportunities to improve operational efficiency, reduce risks, and strengthen controls.
10. Maintain accurate documentation and handle sensitive financial information with professionalism and discretion.

Requirements:

• Experience in payments, financial operations, or related fields, with strong analytical abilities and a commitment to operational excellence.
• 2+ years of experience in Payments Operations, Financial Services Operations, Payment Processing, Risk Operations, Fraud Prevention, Compliance, KYC, Trust & Safety, or similar operational roles.
• Experience investigating payment issues, reviewing transactions, and performing reconciliation activities.
• Knowledge of ACH/NACHA operations, payment processing workflows, customer verification, and compliance procedures.
• Familiarity with fraud prevention, dispute management, refunds, transaction monitoring, and operational controls.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work effectively in a high-volume, fast-paced operational environment.
• Excellent attention to detail with a strong focus on accuracy and quality.
• Strong verbal and written communication skills.
• Able to manage confidential information responsibly.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• Able to work independently while collaborating effectively with cross-functional teams.
• Experience in fintech, banking, marketplace, or financial services environments is preferred.

Benefits:

• Competitive hourly compensation of approximately $50-$60 per hour.
• Remote or hybrid work flexibility depending on location and business needs.
• Opportunity to contribute to digital transformation initiatives within financial operations.
• Exposure to modern payment technologies, operational processes, and risk management practices.
• Collaborative environment with cross-functional teams and industry professionals.
• Opportunities to develop expertise in payments, compliance, and digital financial services.