Payment Operations Specialist

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

• Best Life – We believe great work begins with great people. Our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
• Growth Mindset – We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
• One Team – From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

Responsibilities

• Process and reconcile daily financial activity across multiple platforms — including ACH returns, chargebacks, refunds, and member payments.
• Collaborate cross-functionally to resolve payment discrepancies and maintain clean, accurate records.
• Review and verify documentation for merchant account onboarding.
• Support merchant account lifecycle changes (e.g., bank changes, legal updates, club transitions).
• Assist clients via phone and email with payment- and merchant-related inquiries.
• Monitor trends and identify opportunities for process improvement and risk mitigation.
• Maintain PCI compliance and handle sensitive data with care.
• Become a subject matter expert in integrated payments—understanding card brand fees, account structures, and regulatory guidelines.
• Manage payment hardware needs, including procurement and client setup.
• Document workflows and maintain internal systems (Salesforce, Microsoft Teams, etc.).
• Lead initiatives and projects through to successful execution using planning, metrics, and structure.
• Support occasional holiday and weekend on-call rotations, as well as overtime during peak periods or when needed for special projects.

Requirements

• 2+ years of relevant experience in accounting, payment processing, or SaaS.
• Strong analytical skills and experience with financial reconciliation and client account management.
• Solid Excel and Microsoft Office proficiency.
• Excellent communication skills—written, verbal, and professional tone.
• High attention to detail and comfort with handling sensitive financial data.
• An operationally focused mindset with the ability to drive cross-functional execution and outcomes.
• Comfort working across multiple systems and monitors simultaneously.

Pay

The anticipated compensation range for this position is $19.00 hourly to $75,000 annually. Compensation for this role will be determined based on a variety of factors, including relevant experience, qualifications, skills, geographic location, and market considerations. In addition to base compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable.

Benefits

• Open PTO policy with flexibility in how and when you take time off.
• Quarterly "Days of Disconnect" – a collective day off for the entire global team.
• Parental & Pawternity Leave – leave for when your family grows by two feet or four paws.
• Best Life Perk – quarterly reimbursement for fitness-related expenses.
• Medical, dental, and vision coverage.
• Employee Assistance Program (EAP) for when you need support.
• Premium Calm App subscription for you and up to 4 dependents over the age of 16.

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo.